Cancellation & Refund Policy
At Rafa Foods, we prioritize customer satisfaction and transparency. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities.
Order Cancellation
- Before Processing: Orders can be canceled within 12 hours of placement or before processing/shipping (whichever is earlier) by contacting our support team.
- After Processing: Once an order has been processed or shipped, it cannot be canceled.
Service Cancellation
- For digital services or subscriptions, cancellation requests must be made at least 48 hours before the next billing cycle.
- Custom service-based projects cannot be canceled once initiated, but partial refunds may be considered on a case-by-case basis.
Refunds
- Eligible Refunds: Refunds are only issued for defective products, failed services, or if we are unable to fulfill your order as promised.
- Digital Products & Services: Due to the nature of digital products/services, all sales are final. However, if you experience technical issues, we will work to resolve them or offer an alternative solution.
- Processing Time: Approved refunds will be processed within 7–10 business days to your original method of payment.
Non-Refundable Items
- Customized or personalized items
- Discounted or promotional items
- Services already rendered
Contact Us
For any concerns related to cancellations or refunds, please contact our customer support at rafafoods91@gmail.com through mail or +91 95669 58573 through phone number